Returns and Exchanges

DELIVERY AND RETURN AGREEMENT

ARTICLE 1- SELLER Title: Mono Kristal Arge Dan.Bil.San.Tic.Ltd. Şti. Hereinafter referred to as the SELLER. Address: Headquarters, İvedik Osb. 1470 Sk. No. 26 Yenimahalle / ANKARA Phone: 05321540890 – 0312 350 4714 E-mail: info@monokristal.com.tr / r.bulut@monokristal.com.tr

ARTICLE 2- SUBJECT The subject of this agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the product specified below, which the BUYER has ordered electronically from the SELLER's "www.bulutiskence.com.tr" website.

ARTICLE 3- SUBJECT OF THE CONTRACT The type, quantity, and sales price of the products are as specified on the website.

ARTICLE 4- GENERAL PROVISIONS 4.1- The BUYER declares that they have read and become informed about the basic characteristics of the product(s), sales price, payment method, and preliminary information about the delivery on the SELLER's website, https://www.bulutiskence.com.tr, and provided the necessary confirmation in the electronic environment. 4.2- The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence, provided that it does not exceed the legal 30-day period for each product.

4.3- If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the refusal of the person/organization to accept the delivery. 4.4- The SELLER is responsible for delivering the product subject to the contract in a sound, complete, and compliant manner with the specifications stated in the order, along with any warranty documents and user manuals if available. 4.5- For the delivery of the product subject to the contract, it is a requirement that the signed copy of this agreement has been delivered to the SELLER and the payment has been made in the payment method preferred by the BUYER. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to have been relieved of the obligation to deliver the product. 4.6- After the delivery of the product, if the credit card belonging to the BUYER is used by unauthorized persons in an unjust or illegal manner, not due to the fault of the BUYER, and if the bank or financial institution does not pay the product price to the SELLER, the BUYER is obliged to return the tangible product to the SELLER within 3 days, provided that it has been delivered to the BUYER. In this case, shipping costs for tangible products are borne by the BUYER.

4.7- If the SELLER cannot deliver the product subject to the contract within the specified period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation, transportation interruption, they are obliged to inform the BUYER of the situation. In this case, the BUYER may cancel the order, replace the product subject to the contract with its equivalent if available, and/or use one of their rights to postpone the delivery period until the obstructive situation is resolved. If the BUYER cancels the order, the amount paid will be refunded to them in cash and at once within 15 days. 4.8- Individuals under the age of 18 cannot make purchases from the SELLER. 4.9- The SELLER is not responsible for price inaccuracies arising from typesetting and system errors. 4.10- The SELLER has the right to change and cancel the content, scope, and features of all products sold on the website.

4.11- In the event of the order being realized, the BUYER is deemed to have accepted all the conditions of this agreement. ARTICLE 5- RIGHT OF WITHDRAWAL The BUYER has the right of withdrawal within 7 days from the delivery of the product(s) subject to this agreement to themselves or the person/organization at the address indicated by them, within the rules specified in Article 6 of this agreement. In order to exercise the right of withdrawal, it is a prerequisite that notification be made to the SELLER by fax, e-mail, or phone within this period, and that the product is not used within the framework of the provisions of Article 6. In the event of exercising this right, it is mandatory to return the original invoice with the cargo delivery receipt sample indicating that the product delivered to the 3rd person or the BUYER has been sent to the SELLER. For tangible products following the arrival of these documents, the product price is refunded to the BUYER within 15 days. The shipping cost of the returned product due to the right of withdrawal is covered by the BUYER. The return process is not carried out without presenting the original invoice. ARTICLE 6- AUTHORIZED COURT In the application of this agreement, Consumer Arbitration Committees up to the value declared by the Ministry of Industry and Commerce and Consumer Courts in the residential area of the SELLER are authorized.